![]() Some things won't change, however, now that the company is on its own.Īccording to Dunn, Quicken won't become a cloud-based software service: Too many users balk at the idea of storing their financial data in a remote data center. The $10-per-month service is not administered by Quicken - nor before that by Intuit - but by Fidelity Information Services (FIS). "This is number 3 or 4 on our list, definitely in the top 5," said Dunn of making it possible for Mac users of Quicken 2016 to pay via Quicken Bill Pay. That's riled many of the 30% of Quicken's users who run the software on a Mac, triggering complaints that they'd been duped by the marketing claim that the program can pay bills electronically. Although Quicken 2016 for the Mac promises online bill pay, for example, the technology has been adopted by few banks, and the separate Quicken Bill Pay service does not work with the Mac version. On the Mac, Quicken continues to not only lag behind the Windows edition, but also lacks functionality that existed in Quicken 2007, the last version prior to resuming development and getting Quicken 2016 out the door. "We've found a third-party vendor that we think will do a better job. "We're evaluating a new software update technology," Dunn said, acknowledging that the aged update code wasn't perfect. ![]() Updates, for instance, often cripple the software, requiring users to reach out to support or dig up solutions on their own from the support discussion forums to again be able to launch and use the program. Top priorities on Quicken for Windows, said Dunn, are to refresh and modernize the user interface (UI), and to make the program more robust and reliable, all customer pain points. There's lots more that our customers expect from us." "The Windows product has a lot of functionality, but the cloud capability is limited - it only syncs a subset of accounts. "We're tackling the issues that customers have raised," Dunn said. Dunn promised current Quicken users that the company is working its way down a list of to-dos, including a possible revamping of the Windows version's update process and adding more features and tools to the Mac edition. The separation of Quicken from Intuit, and the financial shot in the arm provided by H.I.G.'s acquisition, will allow for improvements, some of them long overdue. Quicken will be based in Menlo Park, Calif. Capital had acquired Quicken for an undisclosed amount. Last month, Intuit announced that equity firm H.I.G. ![]() firm and wrote some of Quicken's early code - but also in his own personal stake.Īlong with several other former Intuit employees, Dunn led a management buyout of Quicken when its former owner put it on the block last year. "This is a durable software company that can last forever," said Dunn, who leads the new firm.ĭunn's bullishness was grounded not only in his long tenure at Intuit - he did two stints with the company, was the fourth employee at the Palo Alto, Calif. Quicken debuted in 1983, when it ran on PCs equipped with Microsoft's MS-DOS and on the Apple II. He was responding to questions about whether Quicken's model - which relies on a complex piece of software run on a personal computer - is still workable. Quicken can provide comprehensive capabilities for people with some additional complexity in their lives, which often starts to show up in people when they reach their 30s."Īs consumers marry, start families, buy a house, begin college and retirement planning, they find they need more than what their bank's online website can provide to help them manage their money, Dunn argued. "Marketing was focused on the lower-hanging fruit, and not on acquiring new users. "QuickBooks and TurboTax put Quicken into the shadows," said Eric Dunn in an interview, speaking of Intuit's two biggest revenue generators. The newly-independent Quicken will try to reverse years of neglect by its former parent Intuit, the chief executive of Quicken Inc.
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